Strategic Plan

Miner’s Colfax Medical Center is dedicated to providing the best healthcare possible to the residents of Raton and Northeastern New Mexico. In the spirit of this lofty goal, we are constantly working to improve the services we provide and this strategic plan will help ensure that MCMC will be available in both the short and long term to continue providing the quality of care our patients deserve each day.

Mission

The mission of Miners’ Colfax Medical Center, a healthcare agency of the State of New Mexico, is to be a leader providing quality Acute Care, Long Term Care and related services to the beneficiaries of the Miner’s Trust Fund of New Mexico and the people of Northeastern New Mexico and surrounding region

Vision

Miners’ Colfax Medical Center, partnering with other healthcare providers who share our values, will be a leader in providing healthcare services. The Medical Center shall continue to serve the miner beneficiaries and the public.

Values

Quality, Teamwork, Dignity, Respect, Compassion, Efficient, Reliable, Accountable, Trustworthy, Public Education.

Pillars of Value

MCMC Pillars of Value

Strategic Goals for FY 2014 to 2018

Behavioral Health

By the end of FY2018, establish a regional behavioral health program with community partners to provide comprehensive behavioral health services, including chemical dependency, across the continuum of care.

Career Pathways & Mentoring

Further develop and expand health care career pathways and mentoring program beginning at middle school level to include potential careers in all health care fields by the end of FY 2015.

Customer Service

Be a center of exceptional customer service as measured by the NRC Picker Survey with rating at or above the 60th percentile in recommending MCMC and overall satisfaction by the end of FY2015.

Finances

Strengthen the financial position of MCMC by improving the efficiency of the billing system, with a positive cash flow by the end of FY2015 and a 2% operating margin by the end of FY2016.

Government Collaboration

Educate the legislature and government agencies regarding our initiatives and seek their support for providing resources (ongoing).

Pulmonary

By the end of FY2015, create a world renown and recognized pulmonary facility attracting patients from throughout the United States with 80 patient visits per month for the Pulmonary Rehabilitation Program.

Staffing

By the end of FY2015, design a recruitment and retention program to maintain a core group of health care professionals with the Raton Basin, reducing the turnover rate to 10% and reducing the agency contract cost by 50%.

Training

Create a comprehensive training program for all employees, including managers, that will develop exceptional quality skills for implementation by the end of FY2015.

Outpatient Services

Develop a comprehensive primary and specialty care program based on evidence based medicine and efficient management practices designed to meet our customers’ health and wellness needs.