Here at MCMC, we strive to provide the highest level of care and service to our patients. However, we understand that there may be times when you feel that your experience has not met your expectations. Our grievance form is an important tool that helps you share your concerns and suggestions so we can improve our services to ensure your satisfaction and those of other patients.
Form Download
Download the form in your preferred format:
How to Submit the Form
You can submit a grievance form:
By Mail: Complete the form and send it to our administrative office:
Terri Green, Compliance Officer
or Rhonda Moniot, Chief Nursing Officer
203 Hospital Drive
Raton, NM 87740
In-Person: Visit our customer service desk located in the front lobby. Any staff member will be happy to direct you.
What Happens Next
Once your grievance form has been received, our patient relations team will review it promptly. Here’s what you can expect:
- Your grievance will be acknowledged in a timely fashion.
- We will conduct a thorough investigation into your concerns.
- We will provide a written response within 30 days, outlining our findings and any actions taken.
Thank you for making the effort to help us better serve you and our community.